General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk or contact us page.

Where do you ship?

We currently ship in the United States after for a while Canada, Australia, France, the UK, and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk or contact us page.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 3 to 4 working days to process it for delivery.

Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:

– United-States: 12 to 14 Working Days
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon

Payment Information

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal.

You can choose these payment methods at checkout, also you can directly buy products on the cart page or the product page

Which currency will I be charged in?

We currently only support USD.

Do you offer 3- or 4-times payment option?

No, But in Future, We accept installment payment with our future partner Affirm

Shipping Information

Where do you ship?

We currently ship in the United States after for a while Canada, Australia, France, the UK, and Germany.

For shipping outside of these countries, please reach out to our support through our helpdesk or contact us page.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 3 to 4 working days to process it for delivery.

Standard shipping times for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:

– United-States: 12 to 14 Working Days
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon

Do you offer fast shipping?

We Currently Offering Standard Delivery

– United-States: 10 to 15 Working Days ($34)
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I'm not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

Returns/Refund

Do you accept returns?

We do accept returns with respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 15 days of delivery
– The return is made within 15 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 15 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 15 days of our services accepting your return.