General questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk or contact us page.
We currently ship in the United States after for a while Canada, Australia, France, the UK, and Germany.
For shipping outside of these countries, please reach out to our support through our helpdesk or contact us page.
Once you’ve placed your order, it usually takes 3 to 4 working days to process it for delivery.
Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:
– United-States: 12 to 14 Working Days
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon
Payment Information
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal.
You can choose these payment methods at checkout, also you can directly buy products on the cart page or the product page
We currently only support USD.
No, But in Future, We accept installment payment with our future partner Affirm
Shipping Information
We currently ship in the United States after for a while Canada, Australia, France, the UK, and Germany.
For shipping outside of these countries, please reach out to our support through our helpdesk or contact us page.
Once you’ve placed your order, it usually takes 3 to 4 working days to process it for delivery.
Standard shipping times for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:
– United-States: 12 to 14 Working Days
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon
We Currently Offering Standard Delivery
– United-States: 10 to 15 Working Days ($34)
– Canada: Coming Soon
– Australia: Coming Soon
– France: Coming Soon
– UK: Coming Soon
– Germany: Coming Soon
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Returns/Refund
We do accept returns with respect to the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 15 days of delivery
– The return is made within 15 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
Returns are confirmed within 15 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange, or credit will be issued within 15 days of our services accepting your return.